Shipping policy

Many items are made to order. Lead times are estimated to the best of our ability with the information we have received. You will receive an email notification and tracking information when your order has shipped.

While we do our best to ensure your product is properly packaged before shipping, on occasion, product may get damaged in transit. If this happens please reach out to us as soon as possible. Then follow these steps:

DO NOT ACCEPT YOUR DELIVERY without taking note of any damage on the delivery form. Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. Baseline Overland LLC will facilitate a claim with the carrier, on the customer’s behalf, but it is subject to the conditions listed above being met.

If the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it AS IS.

If the damage is less severe and the goods are intact, you can make a note of the damage on the delivery slip (or electronically with the driver) before signing for the delivery. This will begin the claims process, and we will help you file a claim with the shipping company, but it will be your responsibility to replace or repair the product. All awarded claim money will be sent to the customer as reimbursement for shipping damage unless a prior arrangement has been made.

All damages or missing items must be reported to us within 2 weeks of delivery.